Help Center

Orders with products in stock usually arrive within 2 to 5 business days. Some items may take a little longer, but we always notify you by email.

Once we have shipped your order, you will receive an email with a tracking link. If you have any questions, please contact us.

Yes! We deliver to mainland Portugal. For deliveries to islands, please contact us.

Some do, but we also work with dropshipping suppliers, which allows us to offer a wider variety of products.

You can pay by credit card, debit card, MB WAY, Multibanco reference or PayPal.

Yes, we use a secure and encrypted payment system. Your data is protected.

At this time we do not have a cash on delivery option. All payments are made at the time of ordering, in a secure and simple way.

Yes. You have up to 14 days after receipt to contact us and initiate the return or exchange, as long as the product is in good condition.

In this case, please contact us as soon as possible. We will resolve everything with you quickly and easily.

Once we receive the returned product and confirm its condition, the refund will be made using the same payment method.

Yes, whenever possible. The original packaging helps us ensure that the product arrives in good condition. If you have any questions, please contact us before sending.

Yes! If you are in Alentejo, we have our own installation services. Contact us for a quote.

Yes, all products have at least a 3-year warranty, in accordance with current legislation.

Contact us with a description of the problem and, if possible, a photo. We will help you resolve the issue or activate the warranty.

It depends on the type of product and the manufacturer, but we always do our best to be quick. As soon as we have the diagnosis, we will let you know the expected time frame.